Intel customer bemoans CPU RMA process — furious owner says Intel claims brand n

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Reddit user jerubedo took to the r/hardware subreddit to share a story on an Intel RMA nightmare. The individual said the company claimed that the two Core i9-14900K processors suffering from the instability issues plaguing 13th- and 14th-generation Intel chips were fraudulent. The company reportedly said in its response, "Intel reserves the rights to retain the product and/or destroy such product as appropriate."

Before all this drama, jerubedo contacted Intel's customer service regarding the processors, and the company agreed that they were indeed faulty. When Intel asked for photographs and documentation, the company responded to jerubedo saying that one of the chips (Serial Number 02096 from Micro Center) was re-marked. At the same time, the other was a tray processor (Serial number 03252 from Amazon) and was not covered by a retail warranty.

When the Reddit poster sent clearer photos of the Amazon chip, Intel changed its stance, saying it was indeed a boxed processor. However, the company also noted that it wasn't confident that the chip would pass muster with its fraud validation, suggesting that jerubedo return the chip to the merchant (Amazon) that sold them the chip instead.

https://www.tomshardware.com/pc-components/cpus/intel-customer-bemoans-cpu-rma-process