SG retail/fnb svc standard getting worse
I'm not expecting to be treated like a king much like at a 5 star hotel but nowadays they dun even bother to greet and thank customers? In fact, I'm the one who is greeting and thanking them
Just went to Decathlon to collect my order
Me: Gd afternoon, I'm here to collect my order
Staff: Let me scan the QR code
After collecting my order
Me: Thank you
Staff: *walk off*
Not even a hello and bye, so hostile. Observed the same at many places
Even McDonald's and supermarket's staff are better
a few factors. they are not paid fairly and thus have no motivation.
and i think a lot of them are part-timers who are also not well-trained.
made worse by how such jobs are frowned upon in an asian society. so they don't feel a sense of pride.
also, the management does not treat them well.
you can tell a lot about the management of a place from how their staff behaves to customers.
Quote from: Keeptrucking on Sep 02, 2024, 01:13 PMa few factors. they are not paid fairly and thus have no motivation.
and i think a lot of them are part-timers who are also not well-trained.
made worse by how such jobs are frowned upon in an asian society. so they don't feel a sense of pride.
also, the management does not treat them well.
you can tell a lot about the management of a place from how their staff behaves to customers.
I know and I agree but it's just basic courtesy isn't in?
It's like I omit "Dear xxx" and "Best regards" in my email just because I'm a lowly paid clerk working in a sme and those are just formalities which I expect everyone to know
Quote from: peaceheart on Sep 02, 2024, 12:57 PMSG retail/fnb svc standard getting worse
I'm not expecting to be treated like a king much like at a 5 star hotel but nowadays they dun even bother to greet and thank customers? In fact, I'm the one who is greeting and thanking them
Just went to Decathlon to collect my order
Me: Gd afternoon, I'm here to collect my order
Staff: Let me scan the QR code
After collecting my order
Me: Thank you
Staff: *walk off*
Not even a hello and bye, so hostile. Observed the same at many places
Even McDonald's and supermarket's staff are better
here dun talk / teach about basic manners
everything is about time and $$$$
:s13:
Being paid like shit is liddat. some jhk/jhb in retail/fnb sector also show attitude to customer.
Quote from: peaceheart on Sep 02, 2024, 12:57 PMSG retail/fnb svc standard getting worse
I'm not expecting to be treated like a king much like at a 5 star hotel but nowadays they dun even bother to greet and thank customers? In fact, I'm the one who is greeting and thanking them
Just went to Decathlon to collect my order
Me: Gd afternoon, I'm here to collect my order
Staff: Let me scan the QR code
After collecting my order
Me: Thank you
Staff: *walk off*
Not even a hello and bye, so hostile. Observed the same at many places
Even McDonald's and supermarket's staff are better
I think the one who help u is a youth ? 1x-2x yr old ?
Not they unfriendly
They don't know how to talk
If u text them they ll text back
Quote from: peaceheart on Sep 02, 2024, 01:28 PMI know and I agree but it's just basic courtesy isn't in?
It's like I omit "Dear xxx" and "Best regards" in my email just because I'm a lowly paid clerk working in a sme and those are just formalities which I expect everyone to know
Only I will dear
And
Best regards
Usu ppl just "hi xxxx"
And "thanks , "
Quote from: EncourageSome1 on Sep 02, 2024, 07:06 PMI think the one who help u is a youth ? 1x-2x yr old ?
Not they unfriendly
They don't know how to talk
If u text them they ll text back
No leh, he look like in his 30s or 30s. Just weeks ago at same shop, attended by a younger malay girl also same attitude
Maybe loh... Gen z duno how to f2f interaction anymore
Quote from: EncourageSome1 on Sep 02, 2024, 07:07 PMOnly I will dear
And
Best regards
Usu ppl just "hi xxxx"
And "thanks , "
Same lah.... Their hi and thanks are good enough
Quote from: peaceheart on Sep 02, 2024, 07:10 PMNo leh, he look like in his 30s or 30s. Just weeks ago at same shop, attended by a younger malay girl also same attitude
Maybe loh... Gen z duno how to f2f interaction anymore
Yea sadly this is what they let phones n gadgets do to themselves
Quote from: EncourageSome1 on Sep 02, 2024, 07:07 PMOnly I will dear
And
Best regards
Usu ppl just "hi xxxx"
And "thanks , "
it is supposed to be
Dear Mr XXXX
xxxx
Yours Faithfully,
XXXX
:frown: